USE CASE: PRODUCTION SUPPORT
Sanciti PSAM is an AI agent that runs production support after go-live. It classifies incoming issues, adds job and change context, matches known fixes, drafts a response for engineer review, pre-fills the ticket and routes it to the right owner, cutting manual handling by 30 to 40%.
Support engineers start most incidents with a blank ticket. They dig through logs, check what changed recently and search old tickets for a similar issue, all before they can begin fixing anything.
Tickets often go to the wrong team first, and the fix is rarely written down in a way the next engineer can find.
From live signal to resolved ticket, with an engineer approving the response.
| Measure | Result |
|---|---|
|
Manual handling |
30 to 40% less |
|
Routing |
Right owner at first touch |
|
Knowledge |
100% of incidents captured for reuse |
|
Healthcare provider |
70% fewer post-deployment incidents after modernization with Sanciti AI. |
PSAM connects to your ticketing systems, monitoring stack and change management tools, along with GitHub, SharePoint, Confluence and CI/CD pipelines. It fits into current workflows without changing your support process. See all Sanciti AI integrations.
FAQS
It uses an AI agent to triage, diagnose and route production incidents, so engineers start from a drafted response instead of a blank ticket.
Yes. PSAM pre-populates ticket fields and routes each ticket to the right owner, with a drafted response for engineer review.
PSAM reduces manual incident handling by 30 to 40%.
No. Engineers review every drafted response. PSAM removes the manual triage and search work around each incident.
Share a sample of recent incidents. We will show you how PSAM would classify, route and draft responses for them.
Full-service framework including:
Generates Requirements, Use cases, from code base.
Generates Automation and Performance scripts.
Code vulnerability assessment & Mitigation.
Production support & maintenance, Ticket analysis & reporting, Log monitoring analysis & reporting.
AI-Powered Legacy Modernization That
Accelerates, Secures, and Scales
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