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Sanciti PSAM

The agentic AI agent that runs production support after go-live

Where RGEN, CodeGen, TestAI, and Deploy handle build and modernization, PSAM handles what happens after go-live: triage, diagnosis, and run book generation for live support, with knowledge captured on every incident.

30-40%

Less manual handling

1st

Right owner at first touch

100%

Incidents captured as knowledge

How It Works

From live signal to resolved ticket, an agentic production support agent at work

PSAM classifies each incoming issue by application and cause, enriches it with job and change context, matches it against known resolutions, drafts a response for engineer review, pre-populates ticket fields, and routes it to the right owner. Every incident it touches becomes reusable knowledge for the next one.

  • Classifies incoming issues by application and root cause
  • Enriches every issue with job and change management context
  • Matches against known resolutions and prior incidents
  • Drafts a response for engineer review before anyone opens the ticket
  • Pre-populates ticket fields and routes to the right owner
  • Captures resolution knowledge on every incident for future reuse

Live Signals

Logs, alerts, and tickets from the production environment

Classify, Enrich & Match

Application, cause, context, and known resolutions brought together

Resolution & Routing

Drafted response, pre-populated ticket, routed to the right owner

Capabilities

An agentic production support agent built for live operations

Automated Triage & Diagnosis

Classifies each incoming issue by application and cause, giving support teams a starting point instead of a blank ticket.

Context Enrichment

Pulls job and change management context automatically, so engineers see what changed before they start investigating.

Resolution Matching

Matches incoming issues against known resolutions and prior incidents, drafting a response for engineer review instead of starting from scratch.

Knowledge Capture

Every incident’s resolution is captured and reused, so the next similar issue resolves faster than the last.

Works with your existing tools

PSAM integrates with your existing ticketing systems, monitoring stack, and change management tools. Deploy within existing workflows, no process disruption.

Agent Pipeline

Part of the Sanciti AI pipeline

PSAM is the final stage. Every upstream agent hands off validated, deployed work; PSAM keeps it running.

Understand: RGEN

Extracts requirements from any source

Build: CodeGen

Generates secure, story-aligned code

Validate: TestAI

Runs autonomous validations to 90%+ coverage

Ship: Deploy

Packages production-ready delivery bundles

Support: PSAM

Runs live production support after go-live

See PSAM in action

Keep production stable after go-live

See how PSAM triages, diagnoses, and routes live incidents, with knowledge captured on every one.

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Sanciti AI
Full Stack SDLC Platform

Full-service framework including:

Sanciti RGEN

Generates Requirements, Use cases, from code base.

Sanciti TestAI

Generates Automation and Performance scripts.

Sanciti AI CVAM

Code vulnerability assessment & Mitigation.

Sanciti AI PSAM

Production support & maintenance, Ticket analysis & reporting, Log monitoring analysis & reporting.

Sanciti AI LEGMOD

AI-Powered Legacy Modernization That
Accelerates, Secures, and Scales

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See how Sanciti Al can transform your App Dev & Testing

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